Average Reviews:
(More customer reviews)my first email...
Hello,I am so mad right now!!!Here I go and spend over 2000.00
> on a new Frigidaire Refrigerator and Gas Stove\Oven and half a year later
> the stove is rusted. The metal burner grates were not painted on the
> bottom. So any liquid that got under neath them caused them to rust. So
> now, not only are the bottoms of all the burners rusted. The top surface
> of the stove's painted has been damaged where the rusty burner grates
> were sitting and it is now rusted. Basically, I either have have to
> repaint the bottom of the burner gratess and the top of my cook top.
> (This will require much time prepping the surface and I will have to
> purchase the heat resistant paint.) Or, Frigidaire the company is
> going to step up and help me out. So which is it going to be?
> Regardless of whether to help me or not, please tell your engineering
> dept. to start coating the entire burner grates, not just the bottom.I
> would love to talk on the phone with someone.
and they reply saying they are sorry and are going to send me new grates. THey suggest I great them with vegetable oil so they don't rust. see below...
If you notice the bottom of your grates are rusting the bottom surface on cast iron grates is deliberately unfinished to allow high carbon gases, present in iron, to escape during the manufacturing process. If the gases were trapped it would cause surface blemishes in the enamel finish and increase chipping. To eliminate or minimize rust from forming do not allow grates to stand in water for long periods of time. After washing dry the grates thoroughly to prevent rust oxidation from forming. You may also coat the bottom surfaces of the grates with a vegetable oil, or a non stick cooking spray (remember to wipe off excessive oil before placing on range). There may be a slight amount of smoke from any excess vegetable oil residue left on the grate when the burner is first used again. We would like to apologize for any inconvenience you are experiencing
Well they send me two grates in the mail. I have to reply and ask for two more. They send me one. I reply a 3 time asking for the fourth. Pathetic.
I am so disappointed in this stove and the customer service in regards to making it right. How dare you suggest that I have to treat the grates with oil to keep the from rusting! If you would have done some better testing and engineering then I would not have to do anything.Sure, you can send me replacement grates. But that isn't going to take care of my stove top which is likely to keep rusting regardless of my new grates.
Click Here to see more reviews about: Frigidaire Professional Series : PLGFZ397GC 30 Freestanding Gas Range - Stainless Steel/Black
This Frigidaire Gas Range includes: EasyCare Genuine Stainless Steel Front Manifold Controls, Electronic Oven Control, ultra-soft Backguard Design, easy set 530 Electronic Oven Control with Key Pad Entry, Clock, Electronic Ignition, Full-Surface, 3-Piece Cast Iron Grates & Caps with Pro Matte Finish, Interchangeable Cast Iron Griddle, Removable Control Knobs, and Seamless Upswept Cooktop. The elements include: 1 - 12,000 BTU Sealed Power Burner, 1 - 16,000 BTU Power Plus Sealed Burner, 1 - 5,000 BTU Sealed Burner with 500 BTU Low Simmer, 1 - 9,500 BTU Oval XtraZone Sealed Burner, 1 - 9,500 BTU Sealed Burner. The Oven Features include: 5. 0 Cu. Ft. Self-Cleaning Deep Sump Oven with Auto-Latch Safety Lock, Smudge-Resistant EasyCare Genuine Stainless Steel, 18,000 BTU Bake / 14,000 BTU Broil, Speed Clean and Maxx Clean , UltraPro Stainless Steel Handle, 3 Heavy-Duty Oven Racks, Automatic Convection Conversion, Enhanced Vari-Broil - Select temperature from 400 to 550 degrees in 1 degree increments, EvenCook3 Element Convection System, Extra-Large, Clear Glass Visualite Window, Oven Light, and Sabbath Mode (Star-K Certified). The Drawer Features include: Warm & Serve Drawer with EasyCare Genuine Stainless Steel Drawer Front and Handle and Smudge-Resistant EasyCare Genuine Stainless Steel. Dimensions (in inches): 29 7/8 W x 47 3/4 H x 25 3/4 D. Color: Stainless Steel.
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